ERP Lead

Milwaukie, OR, US

Warn Automotive, part of Vehicle Service Group, is a world leader in driveline disconnect technology. Our heritage comes from making WWII surplus Jeeps easier to drive on the road with the first unlocking hubs. We continue today by making disconnects for cars, trucks, and SUVs around the world. These trusted technologies come from years of innovation and listening to our customers’ needs. We have a bright future ahead so come join our growing team at Warn Automotive.

Company Overview:

Warn Automotive can trace its beginning back to 1948, when Arthur Warn invented the first disconnecting four-wheel-drive hub for surplus World War II vehicles. Since that time, our products have continued to lead the industry with a history of innovation in Powertrain Disconnect technology.

Almost 75 years later, our products are sold to OEMs around the world, enhancing the performance, traction and capability of their vehicles while reducing fuel consumption and emissions to create a more mobile and efficient future. Operating from our headquarters and manufacturing facility in Milwaukie, Oregon and our customer support center in Livonia, Michigan, Warn Automotive is proud to be part of Vehicle Service Group (VSG) a Dover Company.

Position Summary:

Working independently and collaboratively with others, this position plays an integral role in executing our mission, philosophy, and commitment to providing high quality products and exceptional customer service to our internal and external customers. In addition to maintaining a high level of trust, integrity and ethical standards, all employees are also expected to promote a culture of safety by following all safety procedures, protocols and guidelines while working in a manner that minimizes the risk of damage to property and injury to the employee and others.

The ERP Lead is an individual contributor accountable for guidance, planning, execution, and support on behalf of internal stakeholders that enables the effective use of technology toward attaining business objectives. The Lead serves as a trusted advisor who advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs and concurrently promotes Its vision, value, services, and capabilities. Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using effective interpersonal and diplomacy skills. Working across organizational boundaries, the Lead applies knowledge of technology risks and opportunities to drive innovations and attain operating excellence by improving the efficiency and effectiveness of business processes.

The Lead also acts as ERP technical owner, facilitates integration for JD Edwards ERP and its modules, functions and/or business processes. The Lead is responsible for analyzing the company´s various business systems (financial, logistical, production, human resources, etc.) and automating them via 3rd party service providers leveraging the JD Edwards ERP system and other tool sets. The Lead understands the business strategy and works with various stakeholders to define business processes and business requirements. The Lead drives the design and implementation of new business processes with required ERP configuration through 3rd party developers and support providers. The Lead possesses an in-depth understanding of the business function/process supported and is viewed as a credible representative of that business function/process. The Lead effectively influences business leadership and management decisions and drives ownership and acceptance of changes to the business.

Essential Job Functions Include:

Business Knowledge

• Demonstrates an in-depth knowledge of Warn Automotive and Dover IT goals and objectives, policies, functions, capabilities, processes, tools, and service providers.
• Demonstrates in-depth knowledge of Administration, Finance & Accounting, Sales & Distribution and Manufacturing areas to identify and communicate how IT solutions can support the achievement of short and long-term business goals.
• Demonstrates thought leadership among internal and/or external stakeholders to align technology solutions with business strategies.
• Enables business innovation by leveraging knowledge of IT functions, capabilities, processes, and procedures.
• Drives standardized business processes among Administration, Finance & Accounting, Sales & Distribution, Manufacturing, and other business functions to simplify and enable predictable business outcomes.
• Demonstrates professional acumen: communicates in a professional, respectful, courteous and effective manner with all employees, customers, vendors, visitors and others with whom we may work or interact; contributes to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals.

Strategic Relationship Management

• Provides strategic consultation to business and IT teams. Participates in strategic planning sessions with internal clients to improve business processes. Performs assessments and provides recommendations on approaches based on business relevance, appropriate timing, technology, implementation, and other factors.
• Advocates for business needs and required results. Understands and anticipates direction of the business functions, identifies opportunities, and makes recommendations to support desired future state. Analyzes technology trends to determine the impact to the achievement of goals.
• Facilitates ad hoc reporting to support Administration, Finance & Accounting, Sales & Distribution and Manufacturing business decisions.
• Identify and integrate system solutions to support a growing organization. Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities. Ensures the business need is addressed by technical solutions. Prioritizes business goals and information needs. Translates these needs to functional systems requirement documents and design specifications through 3rd party technical providers. Refines conceptual systems design requirements into high-level technical design document with input from solution providers. Identify, implement, and support process best practices.
• Manages solution implementation projects. Coordinates stakeholders, technical resources, and 3rd party service providers to cultivate appropriate solutions. Facilitate overall testing process (Functional, UAT, e.g.); change management life cycle; communication with stakeholders to ensure awareness of progress, risks and results; facilitates quality reviews, feedback and post implementation review sessions.

Service Delivery Management

• Ensures IT service delivery meets customer operational requirements, expectations, supports the organization’s short-term and long-term business goals/strategy and aligns with IT capabilities.
• Utilizes IT services monitoring for managing customer delivery expectations. Reports services performance to customers and IT management. Ensures oversight for resolution of escalated IT issues.
• Identifies and mitigates potential problems and conflicts with IT delivery; minimize business value lost due to service interruptions; performs routine analysis and reconciliation of service delivery issues and variance.
• Enables business responsiveness by conducting ad hoc analysis, coordination of gap closure through development of business process changes, integration testing, system implementation and postproduction support.
• Establishes and maintains a strategic relationship with IT service delivery providers.

Technical Knowledge

• Demonstrates advanced knowledge and experience with large-scale ERP system.
• Support business needs through knowledge of JD Edwards modules including Accounts Payable, Accounts Receivable, General Accounting (G/L), Inventory Management, Manufacturing, Procurement, Sales Order Management.
• Ability to drive implementation of effective business processes and functional capabilities employing integration of appropriate technologies including but not limited to COTS, SaaS, Custom Developed solutions among others.
• Responsible for Sarbanes-Oxley and other applicable compliance in various systems. Responsible for ensuring design and operating effectiveness of internal controls including monitoring processes and practices necessary for legal and ethical compliance.
• Work safely and without injury.

Education and/or Experience:

• Bachelor’s degree in business, computer science, related field, or equivalent on-the-job experience.
• Five to ten years as ERP Senior Business Analyst – Financials, Sales and Distribution Systems and/or Manufacturing.
• Familiar with Lean Manufacturing, Six Sigma and/or other methodologies for continuous quality improvements.
• Five plus years’ experience in Service Management, Customer Relationship Management, Project Management and/or Business Process Development. Must have experience delivering services and projects via 3rd party providers.

Required Qualifications, Skills and Abilities:

• Strong knowledge and experience implementing the following JD Edwards modules:
• Transportation Module
• Advanced Pricing
• Fulfillment Manufacturing, Product Data Management, Shop Floor Control, Product Costing
• Requirements Planning (Forecasting, MPS, MRP, Capacity) Financials (basic knowledge of integration with S&D and Manufacturing) AP, AR, GL
• Configuration of JD Edwards Sales and Distribution and Manufacturing modules (V8.12 or higher) system(s): Sales Order Management, Purchasing, Inventory, S&D Reporting and Analysis
• Strong oral and written communication skills commensurate with the job tasks and position necessary to communicate clearly and effectively with internal and external customers while providing exceptional quality of work and outstanding customer service. Ability to present information in a manner designed to educate or inform other team members and customers in one-on-one or group interactions as directed.
• Technical skills and knowledge including but not limited to: (a) Experience with and understanding of EDI (ANSI X12, or EDIFACT), EDI translation services and mapping, communication protocols (AS2, FTP, FTPs, etc.) (b) Strong understanding of software development process from design, requirements gathering, analysis, deployment, testing methodologies, training, change management and production support.
• Solid understanding of business practices with fundamental conceptual understanding of project management methodology; Follow change management, incident management and problem management processes based on ITIL best practices.
• Ability to create, review, comprehend, interpret, process and evaluate effectively documents written at the highest levels in English, in conjunction with the performance of the essential functions and other assigned job duties. Must have mathematical skills equivalent to those required under education and/or experience.
• Excellent interpersonal and conflict resolution skills including ability to work efficiently in a fast-paced work environment while maintaining a calm, rational and respectful demeanor, and communication style in times of stress occasioned by work demands, tight timelines, high expectations, unexpected IT issues, and other work-related issues or concerns that may cause a heightened level of anxiety, frustration, anger, disappointment, confusion, etc.
• Enthusiastic adoption and consistent demonstration of Warn Automotive’s Core Values: Never Compromise Trust; Honesty; Partner with Customers; Commitment; Teamwork; Personal Development; and Lead by Example.
• Strong technical, troubleshooting, problem solving, research, organizational and analytical skills for process definition, root cause analysis, combined with the ability to prioritize tasks and establish and meet deadlines. The ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
• Well-reasoned decision making with a high attention to detail regarding organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
• Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, as well as ability to lead, advise and motivate a team, while consistently demonstrating collaborative, respectful and productive work habits.
• Strong written and verbal communication and presentation skills. Ability to explain complex technical issues in a way that non-technical people may understand.
• A drive for innovation and research for the continuous improvement of the organization.
• Must have history of impeccable integrity, ethics, and fair play.

Benefits & Perks:

• Medical, Dental, and Vision start on day one of hire
• Fertility Treatment Coverage
• 10 Paid Holidays and a Generous PTO Policy
• 401(k) with Employer Matching, Profit Sharing, and Annual Contributions
• Bonus Plans
• Paid Parental Leave
• Employee Assistance Programs
• Employee Discount Programs
• Career Growth, including Onsite Training and Tuition Reimbursement

Work Culture:

At Warn Automotive, we not only respect diversity, we actively seek it. We have a culture that promotes continuous improvement for our products and our people. We provide learning opportunities to help you take your skills to the next level. We value innovation, integrity and ownership in exceeding the high bar we set for ourselves in delivering for our customers.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.

EQUAL OPPORTUNITY EMPLOYER

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