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• You’ll play a key role in supporting the growth of our e-commerce channel through effective merchandising, demand forecasting, inventory management, and actionable reporting
• Collaborating with key associates in the market and internal stakeholders to guarantee frictionless operational processes and optimized e-commerce revenues
• Responsible for interfacing with Sales team to ensure adequate and appropriate inventory to hit e-comm sales targets
• Plan and forecast annual e-comm sales targets according to internal and external data and trends analysis; communicate these targets to marketing team, and track and meet monthly (or more frequently) to manage progress
• Suggest and take necessary measures to ensure profitability and optimized stock levels with minimal holding costs
• Implement advanced demand prediction models, including statistical and machine learning approaches to improve accuracy
• Lead the integration of human judgement into forecasting processes through forecast value-add (FVA) methodologies
• Track key performance indicators such as inventory turns, margin performance, and demand forecast accuracy
• Manage customer experience by understanding needs, wants, and willingness to pay, gather information and data from relevant sources, identifying root causes and taking action to meet and surpass customer expectations
• Support administrative activities for the E-Commerce operations regarding catalogue management, product launches and promotions
• Collaborate intimately with sales, logistics and customer success team
• Liaise with the DTC key users in key countries
• Develop medium- and long-term strategic initiatives to enhance support to aid customer retention and revenue development
• Track and analyze product performance metrics
• Identify opportunities for upselling, cross-selling and assortment optimization

EFZ (3-year apprenticeship)

• Minimum 2-years’ proven experience in a similar position
• Strong analytical skills
• Excellent Office 365 skills (Excel in particular)
• Know-how of Commerce Cloud and SAP S4 is an advantage
• Fluent in English, knowledge in German and/or French is an advantage